Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Way of transportation
We have warehouse in west and east of United States,The United Kingdom and Australia.
We deliver your chairs straight to your doorstep by local courier (like Dhl/Fedex/Ups-Truck), as long as someone is there to receive the delivery.
You get to choose your delivery date and time slot when checking out, so you won't have to worry about misseddeliveries.
We’re able to fulfil your selected date & time 99% of the time.
On the rare occasion that we cannot,we’ll do our best to give you a call at least 1 working day in advance to notify you about the change.
Special situation
For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply or only ship to your downstairs.
Please check with us if you are unsure about the additional costs.
Separate shipment
Due to the big volume and weight,some chairs are delivered in two or three boxes. One contains the main unit and one contains the armrests or footrest.
Please contact us if you do not receive all boxes.Be aware that sometimes the boxes are delivered separately.If you have received only one box the second should arrive the following day.
Accessories will be delivered by together.
