Real Relax - Return Policy

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Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 30 Days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@realrelaxmassage.com

Please contact our Customer service at service@realrelaxmassage.com to get the return address.

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 30 Days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@realrelaxmassage.com

Please contact our Customer service at service@realrelaxmassage.com to get the return address.

How RealRelax shines above the rest

Every time you buy a RealRelax product, you get quality, convenience, and a risk-free purchase you can feel good about.

Free Fast Shipping

Free Fast Shipping

30-days returned & excjamged

30-days returned & exchanged

3-years Warranty

1-years Warranty

Eco-Friendly

Eco-Friendly

Eco-Friendly

Installment Available

Professional service and product warranty

24/7 Service

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