FAQ

ShippingWebsite And Company
  • Do you ship outside the continental United States?
    Yes, we have warehouses in United States,Australia,England,and Germany.We can ship your order by local delivery in these country.For other country,please ask us before place your order.
  • How long will it take for me to receive my order?
    We will ship your order within 1-2 Working Days.When the order is processed, you will receive your confirmation e-mail with a shipping time for your particular product.In United States the average time of delievered is 3-10days.
  • How will I know when my order ships?
    When your order is shipped you will receive a confirmation e-mail with a tracking number letting you know your order has shipped.
  • How will I know when my order is to be delivered?
    You can track your shipment using the tracking number you received in your shipping confirmation e-mail. Larger products such as massage chairs are shipped via a carrier who will contact you one to two days prior to delivery to schedule an exact time.
  • Where are you?
    We are located in 600 HARTLE ST. #E SAYREVILLE, NJ, 08872.And we also have a western warehouse at Los Angeles.
  • Can I speak with someone directly?
    Of course! You can always speak to someone at RealRelax. Give us a call at 800-513-5727, we are here for your convenience! You can reach a sales representative by telephone 9 AM - 7 PM EST, or you can email us, and we will respond in an appropriate fashion.
  • Can I come and pick up?
    Yes! You can come and pick up your order by yourself! We have two warehouses one in New Jersey,and one in Los Angeles.
  • What is your return policy?
    We have a 15 days return policy.Please click here to get more info.